Frequently Asked Questions

You've got a question? We have answers, and if we don't, email us at hello@andarlen.com or fill out a contact form.

Shipping + Returns

We understand it's hard to shop online and know exactly what a piece will look like on you. We offer 14-day returns and 30-day exchanges. Check out this page here for more information.

All of our jewelry is made to order so once you place your order we begin working on your new jewelry. If you need to cancel your order please contact us within 24 hours of placing your order. If you need to cancel your order after 24 hours there will be a 15% fee associated with the cancellation to cover the time it took to make your order.

Our jewelry ships everywhere!

All pieces are made to order so please allow 2-3 weeks for us to make your order. Once shipped, within the US, shipping takes on average 3-7 business days.

If you're in a hurry to receive your order please purchase expedited shipping. This includes USPS priority and express, UPS second day air and next day air. Please check our current lead times one question above or at checkout.

Leaving a note at checkout that you need your order ASAP and not purchasing expedited shipping will NOT expedite your order. If you purchased non expedited shipping and would like to change that please email us at hello@andarlen.com.

My Order

Our pieces are handmade so all of our sizings are approximate. We try to measure our pieces as precisely as we can, but they may vary up to 1/4 of an inch for jewelry lengths, a few mm for pendant sizes, and 1/4 of a ring size.

Because the stones we use are natural to the Earth there will be variations in size and color of each gemstone. We do our best to match gemstones, but sometimes it's impossible due to the unique nature of each piece. You're always welcome to request we send you photos of your jewelry before it ships for you to approve.

Oh no! We're sorry! It must be because you're loving it so much, right? We do basic repairs for free within the first year of purchase. After one year, there's a small fee. Please email us at hello@andarlen.com

Jewelry

No, our bracelet sizing is too small to be worn as an anklet. Additionally, we use a more heavy duty chain for our anklets. The majority of our bracelet designs come in an anklet version though! If you are wanting a specific design send us a message and we can custom make one for you!

We have regular restocks every 3 weeks or so! Check our Instagram bio for our next restock.

Um, yes! We love to do custom orders. Just let us know what you're looking for, and we'll see if we can make it.

Custom order info

Yes! Gold fill and sterling silver are waterproof and won't turn your skin green when they get wet. You should not wear your jewelry in a pool as the chemicals may damage it, but fresh and salt water are fine.

We're happy to provide you with a replacement single earring. Usually a single earring is 50% of the cost of the pair. Send us a message to begin the process.

All of the gemstones we carry come straight from the earth! If there is a stone that is not genuine it will be noted in the description of the product.

Other

No, we pride ourselves on paying our employees fairly and thus cannot offer wholesale prices. If you would like to place a large order we can offer a small discount.

All of our jewelry except for our dot studs and simple huggie hoops are made by us. Everything else is made by our team.

Thank you for your interest, but unfortunately we don't work with any influencers

We are required to collect tax on all orders shipping within Washington state.

International orders may be subject to customs fees. The customer is responsible for these.