Frequently Asked Questions

You've got a question? We have answers, and if we don't, email us at hello@andarlen.com or fill out a contact form.

Shipping + Returns

We understand it's hard to shop online and know exactly what a piece will look like on you. We offer 14-day returns and 30-day exchanges. Check out this page here for more information.

Our jewelry ships everywhere! All the ceramic dishes only ship within the US.

All pieces are made to order so please allow 7-10 business days for us to make all of you pieces. Once shipping, within the US, shipping takes on average 3-7 business days.

If you have purchased rush shipping (UPS, USPS Priority, Fedex, or DHL) your order will ship within 2-3 days.

My Order

Our pieces are handmade so all of our sizings are approximate. We try to measure our pieces as precisely as we can, but they may vary up to 1/4 of an inch for jewelry lengths and a few mm for pendant sizes.

Because we use genuine gemstones that come straight from the Earth, each necklace is unique to you. Sizes and colors of each gemstone will vary, but we try to pick the most similar gemstones so what you see in the photo will be close to what you'll receive. If you want to see your exact necklace before shipping please contact us.

Oh no! We're sorry! It must be because you're loving it so much, right? We do basic repairs for free within the first year of purchase. After one year, there's a small fee. Please email us at hello@andarlen.com

Jewelry

No, our bracelet sizing is too small to be worn as an anklet. Additionally, we use a more heavy duty chain for our anklets. The majority of our bracelet designs come in an anklet version though! If you are wanting a specific design send us a message and we can custom make one for you!

Since gemstones are natural to the Earth our stock is limited. Message us as we sometimes have one or two pieces in backstock that we don't sell or we can attempt to source the stone for you.

Um, yes! We love to do custom orders. Just let us know what you're looking for, and we'll see if we can make it.

Sterling silver tarnishes when exposed to air so keep it safe in a baggie and polish it frequently. Gold fill won't tarnish and just needs a nice bath in soapy water every once in a while to keep it bright and shiny. Most gemstones don't love water and sweat, so to preserve the life of your piece, don't wear it in the shower or when working out

Yes! Gold fill and sterling silver are waterproof and won't turn your skin green when they get wet. You should not wear your jewelry in a pool as the chemicals may damage it, but fresh and salt water are fine.

Any jewelry with opals should not get wet. Our opals are porous so if they soak up water, sweat, or perfume they may change color.

Other

Yes, please check out our wholesale information page here.

All of our jewelry is made in Seattle by the owner! The ceramic jewelry dishes are made by the wonderful Rain Ceramics in Olympia, Washington.

We are required to collect tax on all orders shipping within Washington state.