Fulfillment times: We strive to ship orders within our 1-2 weeks timeline, but cannot guarantee it. All orders with expedited shipping (all shipping options besides our standard shipping and UPS ground) will ship within 3-5 days.
Delivery Times: Our standard shipping method is via USPS first class mail. It may take up to 10 business days for US orders to be delivered and can take up to six weeks for international orders to be delivered. We offer many expedited shipping options if you are eager to receive your package sooner. Due to COVID all postal carriers have announced that no shipping times are guaranteed so no refunds will be given for late or delayed packages.
Once we drop off your package at the post office we have no control over it. This means we cannot change your address, control where your package is delivered, quicken its delivery or anything else. We have the same control as you do. Please double check that your address is correct when submitting your order.
Lost orders: If you order gets lost in transit we will submit a missing mail request. If it is not found we will work together to remedy the issue. If a package appears to be lost the process takes about 2-3 weeks as we will need to wait for confirmation from USPS.
Mis-delivered orders: If your package is marked as delivered, but you have not received it please contact your neighbors and local USPS to find the package. We cannot do anything about it and will not refund or send you a new order as we are not liable.
We get it! It's hard to picture what a piece will look like until you have it in your hands. Because of this, we offer a 14-day return policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To begin your return, please contact us at hello@andarlen or fill out our contact form here.
Please do not send your purchase back without contacting us first. If you do the contents of the package becomes our property and we will not return it to you or provide a refund.
If your item comes damaged, please contact us immediately.
After 14 days we can no longer accept returns and can only provide an exchange or store credit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We do not refund shipping costs.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The length of time it takes for the funds to return to your account is dependent on your bank.
- Sale items
- Custom pieces
- Earrings, due to hygiene reasons
- Any other items that note they are non-returnable
You can exchange your order within 30 days of receiving your package. Please send us a message through our contact form or email us at hello@andarlen and we will send you the next steps.
There is an $8 fee for exchanges. This covers shipping both to and from you. We will provide you with a shipping label to make the process easier for you. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If you receive an exchange, you will be credited with the cost of the item sans shipping.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We do our best to accurately depict and describe each stone we sell, but due to the unique nature of each stone you may receive one that is a different shape of color to the photo. Additionally, we are not geologists and cannot guarantee that any of our gemstones are what we say they are. We trust out suppliers and have an extensive knowledge of gemology, but make mistakes. For precious stones we will provide a certification of authenticity. If you would like one for any of our other stones you will be subject to a $500 fee to receive the certification.
We are happy to repair any of our jewelry for free if purchased within one year. Any jewelry needing repair after the one year mark will be subject to a repair fee which ranges from $10-30 depending on the piece and repair needed.