FAQ

How long does it take to ship my order?

Jewelry is made to order within 7-10 days of purchase and delivery time is dependent on shipping method chosen. Orders including priority shipping will be shipped out within 3-4 days.

We ship in eco-friendly packaging so be sure to reuse or recycle your package!

Do you take returns or exchanges?

Returns are happily accepted within 14 days of delivery and exchanges can be made within 30 days of delivery. More details about our return and exchange process here.

What happens if my jewelry breaks?

Broken jewelry happens and we're always happy to fix it! Just send us an email at hello@andarlen.com.

What metal do you use?

We use gold fill and sterling silver. Gold fill is a thick layer of gold covering high quality jewelers brass. It is hypoallergenic and a great option if you're sensitive to metals. 

Can I use your bracelets as an anklet?

No. Our anklets are made with heavy duty chain that will with stand the wear and tear your legs go through. The majority of our bracelet designs come in anklets!

Can you make this piece longer/shorter?

Yes! Just leave a note at check out (on the cart page) with the length you would like. We'll email you to confirm we've received your request. 

Do you do custom orders? 

Yes! Check out our custom order page here.