Frequently Asked Questions

You've got questions. We've got answers

General

We understand it's hard to shop online and know exactly what a piece will look like on you. We offer 14-day returns and 30-day exchanges for all of our non-permanent jewelry purchased in store or online.

During November and December our return period is extended to 45 days and exchange period is 60 days.

Most of our jewelry is made to order so once you place your order we begin working on your new jewelry. If you need to cancel your order please contact us within 24 hours of placing your order. If you need to cancel your order after 24 hours there will be a 15% fee associated with the cancellation to cover the time it took to begin making your order.

All pieces are made to order so please allow 1-2 weeks for us to make your order. Once shipped, within the US, shipping takes on average 3-7 business days.

Our jewelry ships everywhere!

My Order

Our pieces are handmade so all of our sizings are approximate. We try to measure our pieces as precisely as we can, but they may vary up to 1/4 of an inch for jewelry lengths, a few mm for pendant sizes, and 1/4 of a ring size.

Because the stones we use are natural to the Earth there will be variations in size and color of each gemstone. We do our best to match gemstones, but sometimes it's impossible due to the unique nature of each piece. You're always welcome to request we send you photos of your jewelry before it ships for you to approve.

Oh no! We're sorry! It must be because you're loving it so much, right? We do basic repairs for free within the six months of purchase for all non-permanent jewelry. After six months, there's a small fee. Please email us at hello@andarlen.com with a photo of the broken piece and we'll help you from there!

Oh no! If there is an issue with your order we always want to make it right! Please contact us and we'll figure it out. PLEASE remember we are people with feelings who make mistakes just like you so email with kindness (it really does go a long way)

Jewelry

No, our bracelet sizing is too small to be worn as an anklet. Additionally, we use a more heavy duty chain for our anklets. The majority of our bracelet designs come in an anklet version though! If you are wanting a specific design send us a message and we can custom make one for you!

Yes! Please see our custom jewelry page here.

Metals and Jewelry Care

Yes! Gold fill, sterling silver, and solid gold are waterproof and won't turn your skin green when they get wet. Though it's not recommended you can wear your jewelry in the pool. The chemicals may weaken the metal overtime making it prone to breaking .

We're happy to provide you with a replacement single earring. Usually a single earring is 50% of the cost of the pair. Send us a message to begin the process.

Most of the gemstones we carry come straight from the earth! If there is a stone that is not mined it will be noted in the description of the product.

In our solid gold jewelry we often use lab grown diamonds or known origin mined diamonds.

Our Seattle Shop

Wednesday to Sunday 10am to 4pm

West Seattle: 4130 California Ave SW Suite A Seattle WA 98116

From downtown Seattle you can take the West Seattle Water Taxi to Alki beach then a free Water Taxi bus to the Alaska Junction. Once you are dropped off it's a short walk to us!

No. If you are looking for a specific piece please contact us before heading over to confirm whether we have it in stock or now.

Yes! We do permanent jewelry any time we're open. Find more information here.

Yes! We carry some of our favorite products from our favorite small businesses: candles and shower steamers from Lulumiere, hair claws and clips from Chunks, and cards from Moglea and Good Sheila.

We are not adding more gift products to our store at this time.

Yes! Please email Miranda at miranda@andarlen.com to set up a time to meet.

Other

Yes, we do! Please send an email to miranda@andarlen.com and we'll send over our wholesale catalog. Our opening order minimum is $250(ish).

Most of our jewelry is made in our Seattle studio if it's not made in-house it's been designed and dreamed up by us and produced by trusted suppliers.

Thank you for your interest, but unfortunately we don't work with any influencers

We are required to collect tax on all orders shipping within Washington state.

International orders may be subject to customs fees. The customer is responsible for these.