Have a question?
Frequently Asked Questions
General
What are your return/exchange policies?
We understand it's hard to shop online and know exactly what a piece will look like on you. We offer 14-day returns and 30-day exchanges for all of our non-permanent jewelry purchased in-store or online.
Custom jewelry is not eligible for return or exchange.
During November and December, our return and exchange deadline is January 15th.
I need to cancel my order
Most of our jewelry is made to order so once you place your order, we begin working on your new jewelry. If you need to cancel your order, please contact us within 24 hours of placing your order. If you need to cancel your order after 24 hours, there will be a 15% fee associated with the cancellation to cover the time it took to begin making your order.
How long will my order take?
All pieces are made to order so please allow 2-3 weeks for us to make your order. Once shipped, within the US, shipping takes on average 3-7 business days.
Where do you ship from and to?
We ship from our store in Seattle, Washington to anywhere in the world.
Jewelry
Can you make me a custom piece?
Yes! Please see our custom jewelry page here.
My jewelry is a little off on the sizing
Our pieces are handmade so all of our sizes are approximate. We try to measure our pieces as precisely as we can, but they may vary up to 1/4 of an inch for jewelry lengths, a few mm for pendant sizes, and 1/4 of a ring size.
My jewelry doesn't look exactly like the photo
Because the stones we use are natural to the Earth there will be variations in size and color of each gemstone. We do our best to match gemstones, but sometimes it's impossible due to the unique nature of each piece. You're always welcome to request we send you photos of your jewelry before it ships for you to approve.
What happens if my jewelry breaks?
We offer basic repairs for free within the first six months of purchase for all non-permanent jewelry. After six months, there's a small fee. Please email us at hello@andarlen.com with a photo of the broken piece and we'll help you from there.
I'm upset about something
If there is an issue with your order we always want to make it right. Please contact us and we'll discuss options to fix the issue. PLEASE remember we are people with feelings who make mistakes just like you so email with kindness (it really does go a long way)
How do I care for my jewelry?
Can I wear my jewelry in water?
Yes! Gold fill, sterling silver, and solid gold are waterproof so they won't turn your skin green when they get wet. Though it's not recommended, you can wear your jewelry in the pool. The chemicals may weaken the metal overtime making it prone to breaking.
I lost one of my earrings
We're happy to provide you with a replacement single earring. Usually a single earring is 50% of the cost of the pair. Send us a message to begin the process.
Are your stones real?
Most of the gemstones we carry come straight from the earth! If there is a stone that is not mined it will be noted in the description of the product.
In our solid gold jewelry we often use lab grown diamonds or known origin mined diamonds.
Our Seattle Shop
When are you open?
Monday & Tuesday: Closed
Wednesday & Thursday: 11-4
Friday & Saturday: 11-5
Sunday: 11-3
Where are you located?
West Seattle: 4130 California Ave SW Suite A Seattle WA 98116
From downtown Seattle you can take the West Seattle Water Taxi to Alki beach then a free Water Taxi bus to the Alaska Junction. Once you are dropped off it's a short walk to us!
Do you have all of your jewelry in stock?
No. If you are looking for a specific piece please contact us before heading over to confirm whether we have it in stock.
Do you do permanent jewelry?
Yes! We do permanent jewelry any time we're open. Find more information here.
Do you have more than just jewelry?
Yes! We carry some of our favorite products from our favorite small businesses including: candles, clips, stationary, travel cases, and more.
Can I book a custom jewelry/engagement ring consultation?
Yes! Please email Miranda at miranda@andarlen.com to set up a time to meet.
Other
What is your political affiliation?
We are an extremely left-leaning company. We believe that immigrants make our country so much better, that LGBTQIA peoples deserve to feel safe and loved, that BIPOC lives matter and we should be fighting for their equality in this world, and that womxn’s bodies should never be regulated or controlled.
Do you sell wholesale?
No, we do not.
What products are made in-house?
Most of our jewelry is made in our Seattle studio if it's not made in-house it's been designed and dreamed up by us and produced by trusted suppliers.
How are your employees compensated?
All of our full time (37 to 40 hours) employees are salaried at $80,000, receive medical and dental benefits, guaranteed 401k contributions, 4+ weeks of paid time off, and paid transportation time.
Our part time employee (under 15 hours) is paid $28/hr, receives paid breaks, 3 days of paid time off and accrues 1hr per 40 hours worked, and paid transportation.
All employees receive a generous employee discount as well as a friends and family discount.
Tax & Customs
We are required to collect tax on all orders shipping within Washington state.
International orders may be subject to customs fees. The customer is responsible for these.
