All orders are shipped from our storefront in Seattle, Washington.

Our standard shipping method is via USPS first class mail. It may take up to 10 business days for US orders to be delivered. International orders may take up to 6 weeks to be delivered.

We offer many expedited shipping options if you are eager to receive your package sooner. Due to COVID-19, all postal carriers have announced that no shipping times are guaranteed. Because of this, no refunds will be given for late or delayed packages.

Once we drop off your package at the post office we have no control over it. This means we cannot change your address, control where your package is delivered, quicken its delivery, or anything else. We have as much control as you do.

Please double check that your address is correct when submitting your order. Buyers are responsible for duties and customs.

Fulfillment Times

We strive to ship orders within 1-2 weeks of receiving it. However, we cannot guarantee this fulfillment timeline. These 1-2 weeks do not include shipping time.

Lost Orders

If you order gets lost in transit, we will submit a missing mail request. If it is not found, we will work together to remedy the issue. If a package appears to be lost, it takes 2-3 weeks for the USPS to process the missing mail request and confirm its status.

Misdelivered Orders

If your package is marked as delivered but you have not received it, please contact your neighbors and local USPS to find the package. We cannot do anything about it and will not refund or send you a new order as we are not liable.

International Orders

Customs fees are charged by your respective country once your order crosses the border. We do not collect nor control customs fees. They are basically a sales tax that your country charges. You are responsible for paying the customs fees.

If you refuse to pay customs fees, you will be charged a fee to have the order sent back to us (this fee will be decided by the postal carrier, not us). Once we receive the package back, you'll be refunded minus the shipping fee and the refusal fee.