Returns

We get it! It's hard to picture what a piece will look like until you have it in your hands. Because of this, we offer a 14-day return policy for all non-permanent jewelry purchases with receipt/proof of purchase. Orders placed in November and December have a 45 day return period.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To begin your return, please fill out the form at the bottom of this page. We will get back to you within three business days. Returns must be shipped out (tracking updated) within 2 weeks of received your shipping label to avoid a 30% restocking fee. If a return isn't received back by us within 1 month of initiating a return we can no longer process your return and a refund will not be issued.

Please do not send your purchase back without contacting us first. If you do the contents of the package becomes our property and we will not return it to you or provide a refund.

If your item comes damaged, please contact us immediately.

After 14 days we can no longer accept returns and can only provide an exchange or store credit.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We do not refund shipping costs.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The length of time it takes for the funds to return to your account is dependent on your bank.

Exchanges

You can exchange your order within 30 days of receiving your package for all non-permanent jewelry purchases with receipt/proof of purchase. Orders placed in November and December have a 60 day exchange period.

To begin your return, please fill out the form at the bottom of this page. We will get back to you within three business days. 

Exchanges must be shipped out (tracking updated) within 2 weeks of received your shipping label to avoid a 30% restocking fee. 

If a exchange isn't received back by us within 1 month of initiating a return we can no longer process your exchange and a refund will not be issued.

There is an $9 fee for US based exchanges.This covers shipping both to and from you. For international exchanges you'll need to ship back your jewelry by purchasing a shipping label at your local post office as well as purchase the exchange shipping listing that we link below.  We will provide you with a shipping label to make the process easier for you. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If you receive an exchange, you will be credited with the cost of the item sans shipping.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.